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Specialities

As true industry experts, we at Nucleus Global Solutions strive to be the best in the niche technology playgrounds in which we play. We know and understand the latest trends affecting the customer engagement and unified communications marketplace as we’re well connected to industry leaders and top talent from the very best technical minds to the highest achieving sales executives.

CTI technologies Genesys/Cisco/Avaya ACD, VoIP, SIP, TDM.
IVR technologies including speech recognition and voice biometrics, speech application development, VXML, CCXML
VoCA – Call recording, Speech, text and social analytics, WFO, QM/PM
Digital Omnichannel solutions – Desktop analytics, RPA and AI

IP Telephony, Presence and instant messaging, Telepresence, Audio and Video conferencing and Mobility

Switching/Routing, Wireless, Remote Access/VPN’s, Firewalls

Colocation, Cloud infrastructure, Storage, Virtualisation, Security, IaaS, PaaS, IoT

PMP, PRINCE2, PMBOK, ITIL, Agile, SCRUM